Terms and conditions

1. Who these terms cover

TuMicha is a South African software company. TuMicha Go is the consumer network for rides, parcel deliveries, local shopping, Cloud Print, and related apps. By creating an account, paying, or using the site, you accept these terms.

• You A personal customer, a business, or a driver using TuMicha or TuMicha Go, including people you invite to an account.
• Independent sellers Shops and service businesses on TuMicha Go sell their own goods and services. TuMicha is the platform and, where you pay a TuMicha delivery fee, the delivery network — not the seller of those goods, except for TuMicha’s own products (for example Cloud Print and app subscriptions).
• In-product business terms A verified business may have extra terms inside the signed-in product. Those are not published here and are not part of this page.
• Related public pages The software license is the end-user license agreement. Privacy is explained in the Privacy Policy.

2. Accounts

You need an account for most paid features. Give true, current details. Keep your login, devices, and any keys you are given secure.

• Personal, business, and driver The same person may hold a personal account, a business account, and a driver account. The email and phone on those accounts must belong to the same person. You cannot mix mismatched contact details across those surfaces.
• One persona Opening more than one of those accounts does not create a partnership or employment relationship with TuMicha or with other users.
• Your responsibility You are responsible for activity on your account, including people you invite. Unauthorised use that happens because you failed to take reasonable care is your risk.
• Closing You may close an account as the product allows, after settling amounts due and finishing or cancelling open jobs.

3. Age and youth accounts

Personal accounts need a date of birth. We do not open personal accounts for anyone under 13.

• Ages 13 to 17 A youth account has limited permissions. Ads, trips, and paid checkout stay off until an adult parent or guardian enables them.
• Parent or guardian A youth account may link an 18+ parent or guardian. That adult can turn ads on or off. Trips and checkout still need approval for each action.
• Adults From 18, the personal account has the ordinary permissions the product offers.

4. Using the software

We give you a limited, non-exclusive, non-transferable, revocable license to use TuMicha websites and apps for your own personal or business use, as the product allows. The full software license is the end-user license agreement.

• You may Sign in, run your account, and use the features we offer, as long as you follow these terms and the law.
• You may not Copy, sell, or rent the software; reverse-engineer it except where the law allows; share login details; or use the platform to break the law or abuse other people.
• Ownership TuMicha and its licensors own the software, brands, and design. You keep ownership of the data you put into your account.

5. Acceptable use

Use TuMicha lawfully and fairly. We may remove content, limit features, or close an account that breaks these rules or the law.

• Not allowed Fraud, payment abuse, identity theft, or using the platform for money laundering or other financial crime. Illegal goods or services. Hate, harassment, or threats. Scams, fake shops, or prices and reviews you know are false. Exploiting children. Circumventing safety or another person’s account. Malware or unauthorised access. Spam.
• People on the network Treat drivers, shoppers, businesses, and TuMicha staff with respect. Abuse can lead to a lost account.
• Fair process We try to give a chance to respond before a serious restriction, except where delay would create a real risk of harm, fraud, or unlawful activity.

6. Content and listings

You are responsible for listings, ads, messages, and other content you publish. Shoppers may report harmful, illegal, spam, misleading, or harassing content.

• What we may do We may pause or remove content that breaks these terms or the law, and we may restrict an account that repeats the problem.
• Your customers If you collect customer or staff information for your own business, you must have a lawful reason and meet your own privacy duties. How TuMicha uses account data is in the Privacy Policy.

7. Delivery policy

TuMicha Go delivers people, parcels, and shop orders through nearby drivers in South Africa. Delivery is on demand: a job starts when you pay the quoted amount and a driver accepts. We do not run a scheduled courier with a guaranteed calendar day.

• Where we deliver South Africa, in areas where a driver or a participating business is available. If nobody nearby can take the job, you can cancel and we refund you as set out below.
• Rides and parcel deliveries You set pickup and drop-off, then confirm the live fare before you pay. The fare is distance-based (a base amount plus a per-kilometre amount). Busy areas may add a surge. The quote on screen is the amount charged.
• Shop orders delivered to you The selling business prepares the goods. A driver collects them and takes them to the address you pin at checkout. The delivery fee is also distance-based and is shown on the checkout total before you pay. Delivery fees are quoted in ZAR and are not subject to VAT.
• Collect in store You may choose collection instead of delivery where the business offers it. There is no delivery fee. If you already paid a delivery fee and switch to collect while we are still looking for a driver, we refund that delivery fee.
• How long delivery takes Once a driver accepts, the trip is live and you can track it in the app. Time depends on distance, traffic, and how long the seller needs to prepare an order. This is same-area, on-demand delivery — not a multi-day shipping service.
• Cloud Print Print jobs are not couriered to your door. You pay, then collect at a TuMicha print location with your release code.
• Failed or incomplete delivery If a paid ride or delivery cannot start because no driver accepts, cancel it from Activity or Orders for a refund. If a driver is already assigned, use in-product support so we can look at that trip.

8. Cancellation policy

You can cancel before a driver is assigned or before a collect order is ready. Once a driver is on the job, or a print has started, the product will not let you cancel in the app.

• Before you pay Leave checkout or abandon a PayFast (or other card) redirect. No payment is taken. An unpaid order or trip can also be cancelled from Activity or Orders.
• Paid rides and parcel deliveries Cancel from Activity while the job is still waiting for a driver. We refund the fare. After a driver accepts, you cannot cancel in the app.
• Paid shop orders The buyer may cancel while the order is waiting for the business or still searching for a driver. You cannot cancel after a driver is assigned. Collect orders can be cancelled while they are still being prepared, not after they are marked ready. The selling business cannot cancel a paid order.
• Switching to collect While we are still looking for a driver, you may switch a paid delivery order to collect in store. That cancels the delivery job and refunds the delivery-fee portion.
• Cloud Print Cancel a print job before it starts sending or printing. Printed jobs cannot be cancelled.
• App subscriptions Cancel a paid app from the App Store in the product. Access continues until the end of the period you already paid. Cancellation does not cut the period short.
• Cooling-off (where the law applies) For some electronic transactions, the Electronic Communications and Transactions Act 25 of 2002 gives a seven-day cooling-off right to cancel unused goods that have not yet been supplied. That right does not usually apply once a ride or delivery service has started, to perishable or custom goods, or to other exceptions in that Act. Consumer Protection Act rights that cannot be excluded stay in place.

9. Refund policy

Eligible refunds go back to the same card or payment method you used. We start the refund when the cancellation or refund request is accepted. Your bank or card issuer typically shows it in 5 to 10 business days.

• When TuMicha refunds in full A paid ride, parcel delivery, or shop order that you cancel under the cancellation policy above; or a paid trip that never starts because no driver is available.
• When we refund only the delivery fee You switch a paid shop order to collect in store while we are still looking for a driver. The goods total stays paid; the delivery fee is refunded.
• Shop goods after handover Once goods are collected or delivered, returns and refunds for those goods follow the selling business’s refunds policy (a till location must publish one before it takes card payments). Contact that business first. TuMicha can still refund a TuMicha delivery fee where this policy says we will.
• Cloud Print A job cancelled before it starts sending or printing is refunded to the original payment method. Printed pages are not refunded, except where the law requires it.
• Subscriptions Unused time in a paid app period is not refunded when you cancel at period end, except where South African consumer law requires a refund.
• How to ask Use cancel in Activity or Orders where the app allows it. For anything the app cannot cancel, email owner@tumicha.co.za or use in-product support. Include your order or trip reference.
• Failed refunds If the card issuer declines a refund, we retry or complete it another way and may email you. Do not raise a duplicate refund for the same payment.

10. Returns

Physical goods are sold by independent businesses on TuMicha Go, not by TuMicha (except TuMicha’s own products).

• Unused goods Return them to the seller as that business’s refunds policy allows. Arrange collection or a new delivery with the seller. Keep the goods unused and in a resaleable condition unless the seller or the law says otherwise.
• Wrong, damaged, or missing items Contact the selling business first. If the problem is the TuMicha delivery itself, contact us with the order reference.
• Completed rides A ride or parcel trip that has already been carried out is a consumed service and is not returned, except where the law requires it.

11. Payments

• Currency All prices and charges are in South African Rand (ZAR).
• How you pay Card checkout may use PayFast or another payment partner we enable. Shop and trip checkout are card-only. Cash on delivery is not offered.
• When you are charged You pay the quoted total before a driver is assigned or a shop order is sent to the business. The payment partner confirms the charge; then the job or order opens.
• Wallets and payouts Wallet balances and payouts depend on the product, payment partners, and the law. TuMicha is not your bank. Timing can vary.
• Chargebacks Ask us for a refund first where this policy allows one. If a chargeback or payment-partner penalty is caused by your conduct, you remain responsible for that amount.

12. Subscriptions

Some apps are included with an account. Others are paid. Prices and what an app does are shown in the product before you subscribe and may change on notice.

• Billing Paid apps renew for the period shown at checkout unless you cancel. Cancel at period end from the product.
• Queries You may query a bill through in-product support or owner@tumicha.co.za.

13. Drivers

Drivers are independent. Signing up does not make you a TuMicha employee, and it does not make a shopper or business your employer.

• Work You choose when you are online. We may offer nearby jobs while you are online. You must hold any licence and insurance the law requires for the vehicle you use.
• Pay Earnings come from the fare or delivery fee on jobs you complete, as the driver product shows. Payout timing follows the driver wallet and payment partners.
• Privacy Location is used while you are online so we can offer nearby jobs. Details are in the driver privacy policy.

14. Businesses

A business account is a workspace on the platform. It does not, by itself, make you a live merchant. Extra terms that apply only after a business is verified live inside the product and are not on this page.

• Your shop You are responsible for your catalogue, prices, stock, bookings, fulfilment, tax invoices, and your consumer-law duties to your own customers.
• Team Actions by people you invite are treated as yours.
• Independent You are not TuMicha’s partner, agent, or employee because you opened an account. Drivers and shoppers are not your employees because of these terms.

15. Connected software

You may connect a third-party product we offer (for example accounting software). Those products have their own terms. You can disconnect in the product at any time. See the end-user license for the software licence around those connections.

16. Availability and responsibility

We run the platform with reasonable skill and care. We do not promise uninterrupted service. The service may be unavailable during maintenance, outages, or events outside reasonable control (including network, power, or payment-partner failures).

• What we still stand behind We remain responsible for our own fraud, wilful misconduct, and gross negligence, and for death or personal injury caused by our negligence. We do not exclude any liability the law does not allow us to limit.
• What we are not We are not the seller of an independent business’s goods or services, and we are not your lawyer, bank, insurer, or tax agent.
• Your rights stay Nothing here asks you to waive rights under the Constitution, the Consumer Protection Act, or POPIA that the law does not allow to be waived.

17. Changes and closing

• Updates We may update these terms. The effective date at the top is the current version. If you do not agree to a material change, stop using the service and close the account as the product allows.
• We may limit or close We may suspend or close an account for breach, unpaid fees, fraud risk, illegal activity, abuse, or a legal demand, and we may keep records the law requires.
• If a clause fails If a court finds one part unenforceable, the rest stays in force.

18. Law and contact

These terms are governed by the law of the Republic of South Africa. Try to resolve a dispute first through in-product support or the email below. If that fails, either side may use the South African courts that have jurisdiction, or another forum the law requires. Either side may still seek urgent court relief.

• Email owner@tumicha.co.za
• Website www.tumicha.co.za · TuMicha Go
• Related pages Privacy Policy · End-user license · Driver privacy